What Not To Do
Wave 982
Tuesday
The 23rd of August, 2011 at 11:24 AM
I just contacted a lawn service to set up a free lawn care analysis. I sent a request for more information through the website, within 2 minutes I received a call from a customer representative. I explained my lawn situation and asked for a free lawn care analysis. He explained crab grass control and then the situation got sticky.
He immediately proceeded to set up a treatment plan for my yard which included 2 treatments this fall and 5-6 treatments for next year. I told him that I was not ready to make this decision. He completely ignored me and said I should give him a chance as I know the poor results of the fertilizer I've already tried. I explained that I would have to talk to my finance, and he said she would agree with the decision to set up a contract.
At that point I was completely turned off. This guy was really not listening to me, he was very unprofessional, pushy, and I couldn't stand talking to him anymore. I let him finish up the call because apparently I had no say, and then he transferred me to the account setup department. I told the next person my concerns, she listened and cancelled my service request.
This is exactly what not to do when trying to make a sale.
As a professional, I've had to learn ways of persuading owners to make difficult financial decisions when they are necessary. However, I am never pushy or make them do something they are uncomfortable with doing.
This was honestly one of the worst customer support experiences I have ever had. How can I expect to trust a company that does not listen to me or my concerns.
What have I learned from this? Listen first, comprehend, then talk.
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Comments
Alex
August 24th, 09:52:40 PM
This is really true. I hate it when salespeople are pushy, too.
I wish I had someone to recommend, but I really don’t know your best option. Hopefully, you’ll find a good company, though!
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